By Reuel John F. Lumawag
Friday, November 29, 2013
DAVAO Light and Power Company (DLPC) launched a new text messaging system that will help consumers make reports and inquiries if there are power interruptions in their area.
Dubbed as ASKDLPC Outage, it was launched on Friday at the Villa Margarita Hotel.
DLPC assistant vice president for corporate communications and branding Ross C. Luga, in a statement, said their customers can "get information of an ongoing power interruption anytime and anywhere through text."
To avail the service, customers just have to text ASKDLPC OUTAGE ten-digit Account ID number or seven-digit pole number in the area or the customer's specific address then send it to 391-3572 for Smart, Talk 'n Text, and Red Mobile subscribers or to (0922) 999-3572 for Sun Cellular, Globe, and TM subscribers.
In a minute or less, DLPC is expected to respond with three messages -- the first is the acknowledgement of the report or inquiry, second is a message informing the sender they are checking the cause of the power interruption, and lastly is a message stating if the interruption is planned or not and when they can expect the power to resume.
Luga said power interruption comes in two forms, one is the planned or scheduled which involves the company upgrading of the facilities or doing maintenance work and the second is the unscheduled interruption which is usually caused by the toppling of poles due to strong winds.
In a briefer, this new service will definitely benefit customers who do not have landline phones.
"We hope through this new service of ours, we are able to improve our response to power outages and also to enhance our service," DLPC executive vice president and chief operating officer Arturo M. Milan said during the launch.
He said they hope to establish a standard response time for reports or inquires. He said they target to respond 60 percent of the reports within 30 minutes and 75 percent within one hour.
In 2012, DLPC also launched a text messaging system, ASKDLPC Bill, that allows their customers to inquire about their bill through text. source
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