Monday, June 15, 2020

Meralco denies ‘taking advantage’ of consumers during pandemic


By The Manila Times June 14, 2020

This  is in response to the column “Rough Trade” by Ben Kritz, published by The Manila Times.  I would like to correct and clarify certain points in Mr. Kritz’s column dated June 11, 2020.
On March 16, 2020, the government-imposed enhanced community quarantine (ECQ) in Luzon, restricting the movement of the population except for essential, work, and health circumstances, in response to the growing pandemic of coronavirus disease 2019 (Covid-19) in the country. Meralco was among the companies that have been affected, with only networks and service crews allowed to stand guard and respond to emergencies 24/7.
Meter reading operations were suspended, thus Meralco was forced to follow an  Energy Regulatory Commission’s (ERC) guideline for unforeseen circumstances — which is to estimate billings [(Section 3.5.4 of the Distribution Services and Open Access Rules (DSOAR)].


It was only in late April and May that Meralco was finally able to dispatch meter readers to log the consumption of customers for the ECQ months of March, April and May. The resulting actual consumption for the ECQ months was reflected in the May bill, which also included the adjustments from either underestimated or overestimated March and April bills.
Now with this background and full context behind the situation, Mr. Kritz claims Meralco is taking advantage of the pandemic situation, allegedly causing low-consuming customers to shift to being classified as higher-consuming customers because of the underestimation of kWh (kilowatt hour) consumption done in March and April, and the adjustments of those estimated months being added to the May total charge.
At this point, it should be noted that the distribution charges of Meralco were approved by the government regulator after undergoing public hearings.  Even Mr. Kritz does not dispute this.  Also, Meralco’s monthly rate adjustments are publicly available on the company’s website and social media platform. We also do media rounds monthly to announce the rates at the start of each month.
Mr. Ben Kritz selectively chose his points for argument’s sake, but left out crucial possibilities. We understand the stress and anxiety this current global pandemic may bring to consumers. Mr. Kritz, unfortunately, chooses only to highlight how a consumer may be billed a higher distribution charge in May because the consumption was lumped. What he fails to realize, however,  is that in such cases, the customer’s distribution charges in March and April could very well have been higher if not for the underestimation in the March and April bills. The underestimated consumption  led to the use of  lower distribution charges.
Aside from ignoring that it is very possible that the applicable distribution rates in March and April could have been higher had consumption not been underestimated, Mr. Kritz also did not consider that the overall power rate for May 2020 (P8.7468 per kWh for a 200 kWh customer) actually went down by 25 centavos per kilowatt hour, compared to April 2020 (P8.9951 per kwh).  The May rate was also lower than March 2020 (P8.8901 per kWh).
This negates the claim that Meralco took advantage of the situation for higher yield.
This also means that the customer in his “case study” actually enjoyed considerably lower overall power rates for the bulk of his consumption. Whatever adjustments were added to the May or June bill based on underestimation used lower overall power rates.   In any case, for their convenience, customers affected can also pay the bills during the ECQ months on installment basis from four to six months.
In sum, because of the lockdown and the pandemic, it would be very difficult to go back in time, and right now the discussion is purely theoretical. But there is a likelihood and possibility that actual consumption during the estimated months would actually be much higher in reality and thus would result [in] higher bills since overall rates were more expensive in March and April compared to the much lower May rates.
I would also like to emphasize that, throughout the ECQ months, Meralco worked double-time to ensure customers receive the lowest possible cost for the power that they consume.
Meralco invoked the force majeure provision in its power supply agreements (PSAs) for the duration of the ECQ, reducing fixed charges for generation capacity that would have been charged by suppliers.
For the April billing, Meralco force majeure claims amounted to P129 million. For the May billing, force majeure savings amounted to P877 million and that translated to a reduction of P0.3452 per kwh as passed on to its customers.
This June, the force majeure claims totaled P614 million, equivalent to customer savings of P0.2208 per kWh, representing reduction in fixed costs from its baseload supply contracts and avoided charges from the temporary suspension of the mid-merit supply contracts recently approved by the ERC.
Without the force majeure claims in June, generation charge and the total rate would have increased by 18 centavos and 24 centavos, respectively, from last month’s rate. For the past three months, the savings due to force majeure claims totaled around P1.6 billion.
Meralco also executed efforts to help its business partners recover faster, with the suspension of the guaranteed minimum billing demand (GMBD) charge during the quarantine period from March 16 to June 30.
The government has also taken initiatives to ensure lower cost of power to provide relief during this pandemic. The ERC suspended the collection of FIT-All for April and May billing months in consideration of the ECQ. Collection of universal charge-environmental charge amounting to P0.0025 per kWh was also suspended beginning this June.
The good news for June 2020: Meralco announced a third straight month of generation rate reduction, and a total rate decrease of more than one peso per kWh since the start of the year. This month’s total rate — P8.7252 per kWh — is  also significantly lower than that of June 2019, which was P10.0918 per kWh. This month’s total rate is also the lowest since February 2018.
For their convenience, customers affected can also pay the bills during the ECQ months on installment basis from four to six months. This is in compliance with the ERC advisories as the regulator regarded it as a necessary reprieve.
The ERC mandated this to all affected electricity distribution utilities and electric cooperatives in the country that encountered similar difficulties and utilized a similar approach to billing.
Meralco had been challenged in its operations during these trying times, but the company is doing its best to put customer welfare above all, while adhering to government mandates.
Thank you for the opportunity to make the clarifications.

Joe Zaldarriaga, Manager
Meralco Public Information Office

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