Published : Friday, July 29, 2011 00:00nWritten by : o
MANILA Electric Co. (Meralco) said it has generated substantial savings from improved service performance in the first half of the year.
Oscar Reyes, Meralco chief operating officer, said that the utility generated P100 million from the Guaranteed Service Levels (GSL) under its performance-based regulation (PBR) rate setting scheme.
“Our GSL performance is within allowed limits. The P100 million is savings to Meralco,” he said.
The PBR mandates Meralco to meet GSL commitments to its customers such as the length and duration of power outages attributed to its operations, restoration time and response to their queries, among others.
Should Meralco fail to meet the GSLs, the utility is required to pay its customers.
Last year, Meralco paid out around P100 million to its customers for about 800,000 incidents where service commitments were not met.
As of June, Reyes said a total of five weather disturbances hit Meralco’s franchise area but year-to-date performance remain positive.
In addition, the average number of interruptions this year experienced by customers improved by 10 percent from the same period last year.
“Our GSL performance is within allowed limits. The P100 million is savings to Meralco,” he said.
The PBR mandates Meralco to meet GSL commitments to its customers such as the length and duration of power outages attributed to its operations, restoration time and response to their queries, among others.
Should Meralco fail to meet the GSLs, the utility is required to pay its customers.
Last year, Meralco paid out around P100 million to its customers for about 800,000 incidents where service commitments were not met.
As of June, Reyes said a total of five weather disturbances hit Meralco’s franchise area but year-to-date performance remain positive.
In addition, the average number of interruptions this year experienced by customers improved by 10 percent from the same period last year.
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