Published July 15,
2020, 10:00 PM by James A. Loyola
Residential developer DMCI Homes has rolled out various digital innovations to
ensure business continuity, customer satisfaction, and convenient condo-living
services amid the coronavirus pandemic.
In the past few weeks,
the company has made available more digital initiatives to provide both
homebuyers and employees online digital tools to keep up with the changing
landscape brought about by safety and health protocols.
Among the innovations
for condominium buyers are 360 property virtual tours and walkthroughs, live
online property presentations, and online reservation and payment facilities
which are all meant to provide a seamless and contactless homebuying
experience.
DMCI Homes has likewise
relaunched its leasing Website, an online platform for DMCI Homes customers who
wish to rent out their units, and clients who wish to rent DMCI Homes units.
Unit owners can enroll and list their properties on the website.
The company is also
rolling out a homeowner’s app to its various communities. The app facilitates
property management and resident services, such as viewing of accounts, online
payments, gate pass and work permit application, among others.
As for its employees, the property arm of DMCI Holdings Inc. has been investing
in a cloud-based Enterprise Resource Planning (ERP) software for more efficient
operations, Customer Relationship Management (CRM) for integrated customer
services, and a Building Information Modeling (BIM) platform to streamline
design and engineering workflows and processes.
DMCI Homes extensively
uses a cloud-based office productivity platform, allowing its employees to work
and collaborate from the safety of their homes.
“Over the
years, we have been studying different business models and product
formats. We have purposely worked on continuous improvement and optimization in
the areas of design and construction, customer experience, property management,
and community development,” DMCI Homes President Alfredo Austria said.
He added that, “We have
also recognized the strategic importance of digital transformation, partnership
building, organizational and people development, and have placed resources to
jumpstart supporting initiatives.” Austria said investments in these areas
especially on IT initiatives give the company confidence and enthusiasm to
purposely deal with the challenges presented by the current situation of the
coronavirus affecting the way work and transactions are being done.
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